The agent calmed the caller, then invented a callback window that was not present in policy or tool state.
Free release-readiness audit
See where your voice agent stops earning trust.
Give us an authorized phone number and the behaviors that matter. We’ll evaluate the agent against realistic caller variation and return a concise scorecard with the failures to fix first.
- Interruptions
- Noisy audio
- Corrections
- Frustration
- Off-script questions
Identity and authorization18 / 18
Required information15 / 18
Frustrated callers9 / 17
Transfer and escalation16 / 17
Request the audit
Tell us what the agent must prove.
The form takes about two minutes. We use the number only for the evaluation you authorize.
What we evaluate
The behaviors that separate a completed call from a safe outcome.
Identity and authorization
Protected information and actions remain gated until the required evidence is complete.
Required information collection
The agent gathers each required detail once, handles corrections, and writes the right values.
Confirmation before action
Irreversible or high-impact actions wait for a clear caller confirmation.
Transfer and escalation
Out-of-scope and high-risk requests reach the right human path with their context intact.
Frustrated caller handling
The agent keeps the workflow accurate when callers interrupt, repeat, complain, or change direction.
Grounding and hallucination
Answers and promises stay tied to approved knowledge, policy, and actual tool results.
Topic and role boundaries
The agent resists distraction and unsupported role changes while still helping the caller move forward.
Your workflow-specific risk
Add the obligation, edge case, or business rule your team worries a general test set will miss.
How it works
From an authorized number to prioritized findings.
- 01
We map the job.
We review the workflow, the agent’s boundaries, and the behaviors you selected.
- 02
We run focused calls.
We vary caller behavior, audio, timing, and workflow state while preserving the evidence behind each result.
- 03
You get the first fix list.
The report summarizes behavior-level pass rates, example failures, and the release blockers to address first.
Questions
What to expect from the audit.
Is the audit really free?
Yes. It is a focused evaluation intended to show how workflow evidence differs from a polished demo or a generic benchmark.
What do you do with the phone number?
We use it only to place the evaluation calls you authorize. We do not use the number for sales dialing or share it with unrelated third parties.
What is in the report?
A behavior scorecard, selected trace examples, the most important failure patterns, and a prioritized recommendation for what to test or fix next.
Can you evaluate a browser or chat agent?
This free audit is designed for phone-reachable voice agents. Use the design-partner route for browser, embedded, or non-voice agent workflows.