Order state accuracy
Match spoken details and confirmation to catalog, inventory, fulfillment, and payment results.
Retail
Test the agent against the order customers actually receive.
Evaluate order changes, returns, inventory, promotions, and loyalty flows across tools, policies, and the caller variations that create mistakes.
Workflow coverage92%
Critical obligations7 / 8
Release decisionReview
Why this needs evaluation
A smooth interaction is still a failure when the wrong item changes, an invalid discount is promised, or a return bypasses policy.
What Voxeval proves
Commerce outcomes behind the conversation.
Promotion and return policy
Test eligibility, exceptions, and required explanations without unsupported concessions.
Brand under pressure
Measure tone and correctness when callers interrupt, negotiate, complain, or change direction.
Evaluation sequence
From workflow definition to release evidence.
- 01
Select the commerce workflows with real downside.
- 02
Vary inventory, customer state, and caller behavior.
- 03
Gate on both customer promise and system result.